FAQs

What type of car seat should I rent/hire for my child?

We have an infant car seat / capsule, which is suited for newborns up to 6 months of age.

We have the convertible car seat, which is suited for newborns up to 4- to 5-year-olds. Position the car seat in the rear-facing position as long as possible. It is best to use the height markers indicated in the car seat and/or in the product manual to make sure your child is using a safe car seat for his height and is in the correct directional positioning.

Finally, we have a backless booster seat available for children who outgrew the forward-facing seat (reached the upper height or weight limit of their seat), usually 4 or 5 to 10 years old, weighing 40-100 lbs and who are 43 to 57 inches tall.

 

What is a convertible car seat?

It is a convertible seat that you can use rear-facing when your baby is an infant and forward-facing as your child grows into a toddler. Most seats accomplish that by having two different belt-routing paths for the car’s seat belt or latch belt. One is to be used when the seat is rear-facing, and the other is intended to be used when it’s forward-facing.

 

What is the condition of the cars seats?

All of our car seats and equipment are purchased brand new and maintained in excellent condition.

We have very high standards when it comes to safety and cleanliness. As parents ourselves, we understand that safe and sanitised products are important when it comes to your kids.

We have very strict quality control on the age and condition of our equipment. Every car seat is thoroughly inspected, cleaned and sanitised before and after each hire.

 

Will you install the car seat for me?

We cannot install the car seat for you.  However, we will provide you with all the information that you need to install the car seats correctly.  Manufacturers instructions will be available in our website for download and we can also provide printed manuals should you request for one.  Whenever possible, we will also upload links to videos on how to properly install the car seat.

 

What happens if the equipment hired gets damaged or stolen?

If any equipment gets damaged, Safe Kids Manila will charge you for the cost of the repair or the cost of the replacement unit.  We will make the decision which option is most viable.  If the product is stolen, we will have to charge you the replacement cost of new equipment. Please see more details in our Terms and Conditions.

 

We were involved in a car accident.  What should I do with the car seat?

If you were involved in any type of car accident, firstly, we hope your family is safe. Secondly, you need to inform us of what happened. Depending on the severity of the accident, we will advise you if the car seat needs replacement or not.

If the car seat is not deemed to be safe anymore, we will replace it with another if required and available. You will also need to complete a declaration stating the details of the car seat (where it was installed, etc.) and the accident. We will provide you with a template. The car seat will then be destroyed once we pick it up.

If the car seat is still safe to use, you may continue using it but we will still need you to complete the declaration stating the details of the accident.

 

There are no available car seats on my preferred dates.  Can you still help me? 

Yes! If you let us know ahead of time, we will do our best to source new car seats just for you! Please drop us a note at safekidsmanila@gmail.com

 

Can I extend my booking hire?

Your hire can generally be extended as long as the item is not already reserved for the next hirer. We cannot make any guarantees regarding availability of extensions. Generally we require a minimum of 2 weeks’ notice before your hire expires to extend your current term, just so that it isn’t booked out to anyone else.

 

Do I have to clean the equipment before I return it to you?

We ask that you return our items in similar condition as it was hired to you. If a product is quite stained or has a foul odour upon return, Safe Kids Manila may deduct a cleaning fee from your bond at our discretion.

 

Do you deliver? Can I choose to pick-up the car seat?

We can deliver and pick-up within Metro Manila for a fixed fee of U$15.  Should you require the car seat to be delivered outside Metro Manila, please contact us or email us at safekidsmanila@gmail.com so we can give you a quote of delivery cost.

Airport:  We can also deliver the car seat to the airport provided that there will be a nominated person waiting for us whom we can hand it over to.  Please note that we cannot wait for your delegate; therefore, you should provide us with a specific location and time for the meet-up.  

Hotel/Accommodation:  We can also deliver to your hotel and leave the car seat at the concierge.  Please provide us with specific instructions in the Checkout page. We cannot deliver to Airbnb accommodations ahead of your arrival, as we will not have access to the premise until you arrive.

Car rental:  We can deliver to car rental offices provided that the company has agreed to receive them on your behalf.  We will need written notice that they have agreed including details of the person who will receive the car seat.  We cannot, unfortunately, wait for you at the car rental.

Is a bond required when I hire equipment?

Yes, a bond is required upon payment and this bond is returned once we have verified that the product has been returned as per the terms and conditions.

A bond of $150 is required for all orders.  We will aim to return your bond within 2 – 3 working days after the equipment has been returned. 

I am a tour guide / tour operator in the Philippines. How do I become a partner?

It would be our pleasure to partner with you. Please contact us and we discuss the details.

 

I want to be a Child Safety on the Road advocate. How can I help?

We need a lot of help! Please contact us and we will discuss the details.

Do you sell car seats or other baby travel accessories?

We do offer our ex-hire car seats for sale from time to time.  We can guarantee the safety and excellent condition of our ex-hire car seats and these are usually at very reasonable prices.  By doing so, we get to regularly update our line-up of car seats with newer models and at the same time we get to help people to buy quality car seats for their little ones without breaking the bank.

We plan to offer car seats for sale in the future, should we get the demand from parents/guardians residing in the Philippines.

We also offer other baby travel accessories to complement our car seat hire service.  Please see our Buy Accessories page.

I live in the Philippines and would like to rent a car seat for a longer period.  How do I go about it?

We can definitely help! We are strong advocates of car seat use in the Philippines, so we will do our best to accommodate your request. Please contact us to arrange this set-up.